Swanx — Privacy Policy

Version: 2.0

Last updated: June 2026

Effective date: June 2026

1. Who we are

Swanx is operated by Stratix Technologies LLC, a limited liability company registered in the State of Wyoming, United States of America.

This policy applies to all users of Swanx worldwide. Where local law gives you stronger rights than described here (for example under the EU/UK GDPR or other regional data protection frameworks), those rights apply in addition to this policy.

2. What information we collect

2.1 Information you provide directly

Account information: Your name and email address when you create an account
Profile information: Your negotiation goals and experience level (provided during onboarding)
Session content: Negotiation practice conversations you conduct in the app
Payment information: We do not store your payment card details. Payments are processed by Dodo Payments. For B2B invoicing, payments are processed via Payoneer. We receive only a transaction reference and your subscription status.

2.2 Information collected automatically

Usage data: Which scenarios you use, when you practice, how long sessions last
Performance data: Your negotiation scores, dimension scores, and progress over time
Device information: Browser type, operating system, device type
Log data: IP address, access times, pages viewed

2.3 Information we do not collect

We do not collect your voice recordings permanently. If you use voice mode, audio is transcribed in real time and the audio is not stored.
We do not collect payment card numbers, bank details, or financial account information.
We do not collect government ID numbers.

3. How we use your information

We use your information to:

Provide the service: Run negotiation simulations, calculate scores, generate coaching reports
Personalise your experience: Recommend scenarios based on your goals and performance
Improve the product: Understand how users engage with different scenarios and features (aggregated, not individual analysis)
Communicate with you: Send progress summaries, session reminders (if you opt in), and important service notifications
Process payments: Manage your subscription through Dodo Payments (B2C) and Payoneer (B2B)
Ensure security: Detect and prevent fraud, abuse, and unauthorised access
Comply with law: Meet our legal obligations

We do not sell your personal data. We do not use your data to train AI models without explicit consent.

4. How we share your information

We share your information only in these circumstances:

4.1 Service providers

We use trusted third-party providers to operate our service:

Provider	Purpose	Data shared
Anthropic	AI model for negotiation simulations	Session transcript content
Dodo Payments	B2C subscription payment processing	Email, subscription status
Payoneer	B2B invoicing and international receiving	Business contact details
Hosting provider	Application and database hosting	All stored data, hosted on dedicated infrastructure
Google	Authentication (if you use Google sign-in)	Email, name

All providers are bound by data processing agreements.

4.2 B2B (team accounts)

If your employer has a Swanx team account and has added you as a member, your scores and progress data will be visible to your designated team manager through the manager dashboard. Session transcript content is not visible to managers.

Before joining a team account, you will be clearly informed that your scores will be shared with your manager.

4.3 Legal requirements

We may disclose your information if required by law, court order, or to protect the rights and safety of Swanx, our users, or the public.

4.4 Business transfers

If Swanx is acquired or merges with another company, your data may be transferred as part of that transaction. You will be notified before your data is transferred and subject to a different privacy policy.

5. Data retention

Data type	Retention period
Account information	Until account deletion + 30 days
Session transcripts	12 months from session date
Coaching reports	24 months from session date
Score history	Duration of account + 30 days
Payment records	7 years (legal requirement)
Log data	90 days

You may request deletion of your session transcripts at any time through your profile settings. Deletion requests are processed within 30 days.

6. Your rights

You have the right to:

Access: Request a copy of all personal data we hold about you
Correction: Request correction of inaccurate data
Deletion: Request deletion of your account and personal data
Portability: Request your session data in a machine-readable format (JSON or CSV)
Objection: Object to processing of your data for marketing purposes
Withdrawal of consent: Where we rely on consent, you may withdraw it at any time

To exercise any of these rights, email privacy@swanx.app. We will respond within 30 days.

7. Cookies

Swanx uses:

Essential cookies: Required for authentication and session management. Cannot be disabled.
Preference cookies: Remember your settings (e.g. coach mode on/off). Can be disabled.

We do not currently use analytics or advertising cookies. If this changes, this policy will be updated and you will be notified in accordance with Section 11.

8. Security

We protect your data through:

Encryption in transit (TLS 1.2+)
Encrypted passwords (bcrypt)
Access controls (only authorised personnel access personal data)
Regular security reviews

No system is perfectly secure. If you believe your account has been compromised, contact us immediately at security@swanx.app.

9. Children

Swanx is not directed at children under 16. We do not knowingly collect personal data from anyone under 16. If you believe a child under 16 has provided us with personal data, contact us and we will delete it.

10. International data transfers

Swanx is operated by Stratix Technologies LLC, based in Wyoming, USA. Our infrastructure providers operate servers in the United States. By using Swanx, you understand and consent to the transfer, storage, and processing of your data in the United States, which may have data protection laws different from those of your country of residence. We take appropriate steps to ensure your data is protected consistently with this policy regardless of where it is processed.

11. Changes to this policy

We will notify you of material changes to this policy by email and by posting the updated policy on our website. Changes take effect 14 days after notification.

12. Contact

For privacy questions or to exercise your rights:

Email: privacy@swanx.app

Company: Stratix Technologies LLC, Wyoming, USA